According to Salesforce, unless your company has a stranglehold on your industry or was a first-mover, everyone agrees that in order to build a truly successful business, you need to have more than just a great product or service. Creating a memorable customer service experience is the better half of a very successful business.
What is Good Customer Service? A Guide: http://t.co/D5wWWjUgXr pic.twitter.com/4lUU7Zzxvb
— Salesforce (@salesforce) April 30, 2014
Sometimes the best customer service is invisible: http://t.co/ZMLd4mQ9Cs
— Salesforce (@salesforce) July 23, 2014
These Tweets below nailed some of the great points of how to “WOW” your customers.
You may have brilliant marketing but horrible customer service. What is good customer service? #NakumattWeCare pic.twitter.com/oVyF65j9LG
— Miss Rachel (@RakeriSays) April 4, 2014
Increase sales & customer satisfaction by putting #custserv at the heart of mktg. Learn how on 7/29 #smtlive webinar http://t.co/JciHtJoEeJ
— Social Media Today (@socialmedia2day) July 24, 2014
What is the most important aspect of a good customer service experience? – Getting my issue resolved quickly! #SPEED pic.twitter.com/i8LRLYjcgk
— John Affourtit (@JTA4T) June 5, 2014
Using Customer Service as a Competitive Differentiator http://t.co/BABAWSdQT1 via @shawmu
— Matt Monge (@MattMonge) July 24, 2014
Bottomline: Other companies resorted to hiring third party customer service providers. This might be a great move if you have the budget. But, for start-up businesses and SMBs, don’t worry……..you could still deliver outstanding customer service. How ? —with the use of SOCIAL MEDIA !
Why do companies with great customer service succeed ?
Source: Why do Companies with Great Customer Service Succeed?
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